Return Policy and Refund

At Zenda Technologies, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward Return Policy and Refund process.

1. Returns:

   • You have 30 days from the date of purchase to initiate a return.
   • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
   • Please contact our customer support team to initiate the return process.

2. Refunds:

   • Once we receive and inspect the returned item, we will notify you of the status of your refund.
   • If the return is approved, we will initiate a refund to your original payment method.
   • The refund process may take a few business days to complete, depending on your payment provider's policies.

3. Non-Returnable Items:

   • Certain products may not be eligible for return due to their nature or for hygienic reasons. These may include software licenses, downloadable products, and personalized items.
   • Additionally, services rendered or fees paid for consultations, customization, or installation may not be eligible for a refund.

4. Shipping Costs:

   • Shipping costs for returning an item are generally non-refundable, unless the return is due to an error on our part or a defective product.
   • If you receive a refund, the cost of return shipping will be deducted from your refund, unless otherwise specified.

5. Damaged or Defective Items:

   • In the event that you receive a damaged or defective product, please contact us immediately.
   • We will assist you in resolving the issue by providing a replacement or initiating a refund, depending on the circumstances.